Returns & Refunds
Refunds, returns, and exchanges
Please note that we do not accept returns once your order has been collected or delivered.
If you wish to cancel your order, a full refund will be issued, as long as we are given 5 working days notice for non themed cakes/cupcakes, and 7 workings days notice for themed/logo cakes/cupcakes.
If you have any further questions, please don't hesitate to contact us.
We personally hand-deliver your cakes to ensure they arrive in perfect condition.
Delivery Days/Times:
Tuesday – Saturday: 8 AM – 6 PM
Sunday: 8 AM – 2 PM
You'll receive an email and text the day before delivery with a 2-hour time window.
Outside Our Delivery Zone?
If you're just outside our zone, call us on 0203 375 3310 and we’ll do our best to accommodate you!
Meet Our Trusted Delivery Drivers
JEN
Jen joined us in 2025 and is truly one of the bubbliest, kindest people out there. Always friendly and full of warmth, she helps make every delivery feel personal.
Phil
'Are you Amy's Dad?' is Phil's most commonly asked question. He isn’t - but he is a much-loved part of the team. Since joining in 2024, Phil has become a familiar face to many of our customers, and the lovely feedback says it all.