FAQs

What is your contact number?
020 3375 3310
Where are you based?
Unit 4 Park Industrial Estate, Frogmore AL2 2DR
How much notice do you require?
3 days. If you need something sooner, contact us and we'll see if we can accommodate. 
How do I choose a date for my order?
Simply select your preferred date using the calendar view tool at checkout. 
Do you deliver?
Yes! We operate a hand delivered service to parts of North, East and West London, as well as parts of Middlesex and Hertfordshire.

If you are slightly outside our radius, contact us and we'll see if we can accommodate. 

What time will my order be delivered?
Deliveries take place anytime between 8am-6pm on weekdays, and 8am-12pm on weekends.
You will receive an email 1 day before your order is due with a narrower time slot.
Do you offer collection?
Yes. Our kitchen is located at Unit 4 Park Industrial Estate, Frogmore AL2 2DR.
What time will my order be ready to collect?
You will receive an email 1 day before your order is due with a time slot to collect.
Please note that we currently do not offer collection on weekends - delivery only.
How much is delivery?
Local delivery charges range from £4.99 to £9.99, depending on the address.
If you are located within the London Congestion Charge Zone, delivery is £14.99.
What is the shelf life of yours cakes?
3-4 days. 
Do you cater for those with special dietary requirements?
Yes! We offer gluten free, diary free, eggless and vegan cakes.
Where do I store the cake once it I receive it?
Cakes are to be stored in the fridge and taken out approx. 1-2 hour before being cut, depending on the room temperature.
Please follow the instructions on/inside the box for further information.
What is your cancellation policy?
A full refund will be issued if you provide us with at least 3 full days notice. This does not include wedding cakes. 
Can you take orders if we miss the cut off?
Yes, but there may be an additional charge during busy periods. 
What sizes are your single tier cakes?
Our single tier cakes are available in 5”, 6” and 8” diameter and are approx 5”-7" high depending on flavour. 
What sizes are your 2 tier cakes?
Our medium tiered cake consists of a 6" base cake sitting beneath a 4" base cake. The height of this is approx 11-13" high, depending on flavour.
Our large tiered cake consists of a 8" base cake sitting beneath a 6" base cake. The height of this is approx 12-14" high, depending on flavour.